What if I’m currently using a non-Atlassian tool for ticketing? How does Trundl handle the transition?

We have migrated ticketing from Servicenow, Salesforce, Freshservice, BMC Remedy, Cherwell, VersionOne, Bugzilla, IBM DOORs, and other software. We handle the transition in a stepwise manner with your leadership and user base to ensure a seamless transition. This includes user and administrative training.

Why does Trundl promote Jira Service Management for ITSM/ESM?

In overall terms, it’s the best service management tool when you account for all factors including price, integrations with other tools, features & capabilities, administration, scalability, and ease of deployment. Atlassian is growing at 30% per year (in their 20th year) for a reason, and JSM is still its fastest-growing core product. Gartner has JSM as an ITSM Magic Quadrant Leader.

Can Trundl provide licenses?

Yes! As a Platinum Enterprise Solution Partner, we have licensing benefits that we can pass on to you, so ask us about all Atlassian software.

Can Jira Service Management integrate with my current toolset?

It’s rare for us to find something Jira does not integrate with at some level. There are over 5000 add-ons out there, and if we cannot find a developed integration, there are powerful REST API’s for us to use. Just ask us, we can look into it with no commitment required.

We are new to Jira Service Management. Can Trundl train us?

Absolutely. We are an Atlassian Authorized Trainer. Just ask and we can customize training to fit your teams needs!

I am debating between Servicenow and Jira Service Management… Can you help us work through our decision?

Yes! In fact, we have a Servicenow vs. Jira Service Management Guide that is popular for those researching these two tools. We won’t leave you hanging. We know this is a big decision, so book time to talk to us about it, and we can help your leadership work through the pluses and minuses.

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Fast Service Management. Happy Teams.

Your employees are like customers when it comes to tech—they want it now and they want it easy. They’re right, too. Getting a new laptop or access so a new hire can hit the ground running should be quick and easy. That’s where ITSM / ESM enablement enters the chat. Make managing your internal services as exceptional as your customer service. Your team deserves it.

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change management. this time it’s personal.

Make Change Easier for Everyone

Keep your team focused, productive, and happy while they adapt to new ways of working. With clear communication and a proactive approach, you can turn every adjustment into an opportunity for growth that helps your team thrive. Embrace change and ensure your culture stays ready to do the same.

Fast Changes, More Value

Streamlined processes allow your team to quickly deploy changes and devote more time to the work that matters.

Clear Responsibilities

Everyone knows their role, so there’s less confusion and more accountability.

Smart Resource Use

Use your team’s time and tools wisely during transitions, reducing waste and skyrocketing efficiency.

Consistent Results

Standardized processes make sure each update is handled smoothly and effectively.

Handle incidents before they become a thing

Managing Service Disruptions Just Got a Whole Lot Easier

The right incident management solution makes dealing with service disruptions a less aggravating experience for everyone. Being proactive pays off by preventing problems from escalating, capturing necessary context so nothing slips through the cracks, and keeping everyone on their toes when things go sideways.

Spot Trends, Prevent Problems

Document the Details

Tackle Incidents Without Missing a Beat

Stay Coordinated, Stay In Control

happy users, happy team

Service Management Crafted to Actually Serve You

Better Teamwork

Reliable, lightning quick service delivery keeps your team feeling supported and valued so they can bring their best to work everyday.

Grow Together

JSM scales alongside you so that your team’s service delivery stays consistent and you never become a victim of your own success.

Centralize Everything

Manage all your service desk activities and assets from one spot so you’ve got a clear picture of all the moving parts at any given time.

be prepared, be confident

Stay Ready So You Never Need to Get Ready

Mistakes or accidents can be expensive, but staying compliant doesn’t have to be. Get ready to tackle anything that comes your way and handle issues without scrambling ever again. Stay organized, up to standard, and in control—no matter what—with proper ITSM / ESM enablement.

Secure Access

Manage user access and permissions to enforce security policies and minimize risk.

Control Changes

Establish processes to reduce unplanned outages and service disruptions.

Audit with Ease

Generate detailed audit logs and reports for internal reviews and assessments.

Keep Compliant

Easily make sure you’ve covered your bases with regulatory frameworks like GDPR, HIPAA, SOX, and more.

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Make Every Day Easier

Let’s get started on simplifying your workday and keeping your team thriving with ITSM / ESM enablement. Fill out the form below to connect with a Trundl representative:

FAQ

Common ITSM / ESM Questions

ETSM & ITSM FAQ

What if I’m currently using a non-Atlassian tool for ticketing? How does Trundl handle the transition?
We have migrated ticketing from Servicenow, Salesforce, Freshservice, BMC Remedy, Cherwell, VersionOne, Bugzilla, IBM DOORs, and other software. We handle the transition in a stepwise manner with your leadership and user base to ensure a seamless transition. This includes user and administrative training.
Why does Trundl promote Jira Service Management for ITSM/ESM?
In overall terms, it’s the best service management tool when you account for all factors including price, integrations with other tools, features & capabilities, administration, scalability, and ease of deployment. Atlassian is growing at 30% per year (in their 20th year) for a reason, and JSM is still its fastest-growing core product. Gartner has JSM as an ITSM Magic Quadrant Leader.
Can Trundl provide licenses?
Yes! As a Platinum Enterprise Solution Partner, we have licensing benefits that we can pass on to you, so ask us about all Atlassian software.
Can Jira Service Management integrate with my current toolset?
It’s rare for us to find something Jira does not integrate with at some level. There are over 5000 add-ons out there, and if we cannot find a developed integration, there are powerful REST API’s for us to use. Just ask us, we can look into it with no commitment required.
We are new to Jira Service Management. Can Trundl train us?
Absolutely. We are an Atlassian Authorized Trainer. Just ask and we can customize training to fit your teams needs!
I am debating between Servicenow and Jira Service Management… Can you help us work through our decision?
Yes! In fact, we have a Servicenow vs. Jira Service Management Guide that is popular for those researching these two tools. We won’t leave you hanging. We know this is a big decision, so book time to talk to us about it, and we can help your leadership work through the pluses and minuses.

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Trundl is now an ITSM/ESM Atlassian Solutions Partner

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Fast Service Management. Happy Teams.